Refund & Return Policy

We want you to love what you ordered. If something isn't right, here's how returns work.

Return window: You have 30 days from the delivery date to request a return.

Eligibility: Items must be unused, in their original packaging, and in the same condition you received them. Personalized or custom items (such as photo ornaments) are final sale unless defective.

How to start a return: Email us with your order number and reason for return, and we'll send you instructions.

Refunds: Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days.

Damaged or incorrect items: If your item arrives damaged or isn't what you ordered, contact us within 7 days of delivery with a photo, and we'll make it right with a replacement or refund — no return shipping needed on our end.

Return shipping: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.