Refund policy
RETURN AND REFUND POLICY
Last updated: September 12, 2026
We want you to be satisfied with every purchase from Seasons Greeting Grabs. This policy explains how we handle physical products, digital products, damaged or incorrect items, missing orders, cancellations, and refunds.
PHYSICAL RETURNS
Because our physical products are shipped directly by our fulfillment partners, we generally do not accept mailed-back returns for buyer’s remorse, ordering the wrong size or color, or a change of mind.
Please review product descriptions, measurements, colors, and other details carefully before placing your order.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your physical item arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery at boostedgoat88@gmail.com.
Please include:
- Your order number
- A description of the problem
- Clear photographs showing the item and any damage, defect, or incorrect product
After reviewing the issue, we may provide a replacement or a full or partial refund at no additional cost. In most cases, return shipping will not be required.
MISSING OR LOST ORDERS
If tracking shows that your order was delivered but you cannot locate it, first check around the delivery location, with household members or neighbors, and with the shipping carrier.
If the package remains missing, or tracking has not updated for an extended period, contact us at boostedgoat88@gmail.com with your order number. We will investigate the shipment with the fulfillment partner or carrier and determine the appropriate replacement or refund.
DIGITAL PRODUCTS
Digital products, including downloadable templates and printable files, cannot be physically returned. Digital-product purchases are generally final once the files have been delivered, accessed, or downloaded.
We will assist you if:
- You received the wrong digital file
- The file is corrupted or cannot be opened
- The download link does not work
- You were charged more than once for the same purchase
Contact us at boostedgoat88@gmail.com within 30 days of purchase with your order number and a description of the issue. Depending on the circumstances, we may provide a corrected file, replacement download, technical assistance, or a refund.
Digital products are licensed for personal use only unless the applicable product listing expressly states otherwise. They may not be resold, redistributed, shared, sublicensed, or claimed as your own work.
CANCELLATIONS AND ORDER CHANGES
Contact us as soon as possible if you need to cancel or change an order.
Physical orders can only be cancelled or modified before they enter processing or ship. Because fulfillment may begin shortly after an order is placed, we cannot guarantee that a cancellation or change will be possible.
Digital orders generally cannot be cancelled after the download or access link has been delivered.
REFUNDS
If a refund is approved, it will be issued to the original payment method. Processing times vary by bank, card issuer, and payment provider. It may take several business days for an approved refund to appear in your account.
Shipping charges, when applicable, are generally non-refundable unless the order arrived damaged, defective, incorrect, or applicable law requires otherwise.
YOUR LEGAL RIGHTS
Nothing in this policy limits any rights or remedies that cannot legally be limited under applicable consumer-protection law. Where applicable law requires a return, replacement, refund, cancellation right, or other remedy, we will comply with those requirements.
CONTACT US
For questions or assistance with an order, contact:
Seasons Greeting Grabs
Email: boostedgoat88@gmail.com